Custom Clothing & Alterations Policy
1.1. Aquilla Design Company provides a couture service making custom clothing and performing alterations to your agreed specifications in shape and fabrics.
2. CONSULTATIONS & FITTINGS
2.1. We see clients for consultations or fittings by appointment only.
2.2. We provide free initial consultations and fittings.
2.3. There is no obligation on you to commission any work following a consultation.
2.4. Appointments are scheduled for 1 hour in length, and fittings are scheduled for 30 minutes in length. Adjustments to these times may be made depending on the number of items and persons being considered.
2.5. Subsequent consultations or other image consulting services (e.g., sourcing fabric, etc.) may be provided at a rate of $12 per half hour or portion thereof, payable on provision of service.
2.6. We request you provide notice of cancellation with 24 hours notice by telephone or e-mail. Failure to do so will result in a fitting not being possible and may incur a $25 cancellation charge. 2.7. We request you attend fittings with appropriate undergarments, shoes, etc. Failure to do so may result in a fitting not being possible and may incur a $25 cancellation charge. 2.8. We request you respond to requests for fitting or delivery within two (2) weeks. Failure to do so may result in clothing storage charges of $25 per item per week or portion thereof.
3.1. Quotes are based on information provided and available at the time the estimate Is given. Quotes are subject to change if there are errors or omissions in information.
3.2. We require the following before commencing any work:
3.5. Requests for urgent work or rush orders are accepted at our sole discretion. Rush orders are performed at a premium rate.
4.1. Measurements are taken at the time of order or consultation, and clothing is manufactured based on these measurements and any additional pinning to client’s figure.
4.3. Client-requested changes will only be carried out if reasonably practicable. Extra work will be charged accordingly. These changes include, but are not limited to:
5.1. We accept the following methods of payment:
6.1. No clothing will leave our premises while the Client has an outstanding balance on their account.
6.2. Items not claimed within ninety (90) days of the due date are considered abandoned and become our property. We will make reasonable attempts to contact you prior to the expiry of the 90-day period.
6.3. We request you ensure you are completely satisfied with the garment as ordered and sign the final invoice and/or receipt as such.
7.1. JURISDICTION: Your use of our services, and any dispute arising from the use thereof, is subject exclusively to the laws of the Province of Ontario, Canada.
7.2. SEVERABILITY: If a provision of this Agreement is or becomes illegal, invalid or unenforceable in any jurisdiction, that shall not affect the validity or enforceability in that jurisdiction of any other provision of this Agreement nor the validity or enforceability in other jurisdictions of that or any other provision of this Agreement.
7.3. DISCLAIMER OF WARRANTY: AQUILLA PROVIDES ITS SERVICES “AS-IS”. AQUILLA NOR ANY THIRD PARTY OFFER NO AFFIRMATION, PROMISE, GUARANTEE, OR WARRANTY, EXPRESS OR IMPLIED, AS TO THE SUITABILITY OF AQUILLA’S SERVICES FOR ANY PURPOSE EXCEPT TO FULFILL ITS OBLIGATIONS AND GUARANTEES DEFINED WITHIN THIS AGREEMENT. 7.4. LIMITATION OF LIABILITY: IN THE EVENT OF ANY BREACH OF CONTRACT, YOUR REMEDIES SHALL BE LIMITED TO DAMAGES AND UNDER NO CIRCUMSTANCES SHALL OUR LIABILITY EXCEED THE PRICE OF THE CLOTHING MADE BY US AND, IF NOT INCLUDED IN THE PRICE, THE COST OF THE MATERIALS (EXCLUDING DELIVERY CHARGES) AND/OR THE REPLACEMENT COST OF ANY CLIENT-PROVIDED ARTICLES OF CLOTHING AT CURRENT AND FAIR MARKET VALUE.